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IRDA Consultant Recruitment 2020 - Walk in Interview

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IRDA Consultant Recruitment
Insurance Regulatory and Development Authority of India Notification for Consultant Vacancy 2020.

IRDA invites applications for the following posts.

Details of the Post:
  • Consultant 
DUTIES OF CONSULTANT:
- To handle Consumer Grievance Call Centre matters at Hyderabad Office
- To visit the Call Centre as part of the job of overseeing process/operations and technology
- To monitor quality and also study required number of live/recorded calls/emails/documents towards ensuring the appropriate quality of the voice calls/emails/scanned documents and the related processes involved
- To observe the performance of the Call Centre Response Team and suggest ways of improving efficiency of Call Centre Executives having regard to their floor behavior
- To identify the need for Refresher Training for Call Centre Executives not performing well enough both in terms of soft skills and Insurance/Grievance redressal process knowledge and advise the Authority of the action to be taken for the desired customers
- To oversee the scrutiny and the registration process followed by the Call Centre Executives on the complaints received and to provide necessary guidance and support wherever required in order to ensure that the objectives of grievance resolution behind the procedures/processes stipulated by IRDAI is achieved
- To assist the Authority in expanding the initiative and also forecasting number of work stations from time to time commensurate with the fluctuations in grievances.
- To oversee knowledge management including adding new scripts and modifying Standard Operating Procedure
- To assess implementation of Call Centre in regional languages and suggest ways and means of improving the reach and service delivery.
- To study and inspect technology infrastructure on behalf of the Authority from time to time to ensure appropriate PRI (Primary Rate Interface) Utilization, reduction in average queue time and to ensure appropriate connectivity
- To oversee managed backups by Vendor
- To monitor the performance of the Vendor in relation to the parameters specified in SLA on matters concerning the complaints including registration
- To provide necessary MIS/Periodical statements on the functioning of the Call Centre to the Authority as stipulated from time to time
- Any other job related to the working of IGCC and Grievance handlingEligibility Criteria:

Education Qualification: The qualification of the candidate must be Graduate.

Age Limit: Not above 62 years as on (25-02-2020).

Pay Scale: Successfully selected candidates will have salary of Rs.60,000/- and Rs.75,000/- per month.

Selection Procedure: The selection will be based on Interview.

How To Apply: Eligible and Interested can send the filled in application form along with all required documents to "The Executive Director (Gen), Insurance Regulatory and Development Authority of India, Survey No.115/1, Financial District, Nanakramguda, Hyderabad – 500032". A scanned copy of the application may also be forwarded by email to hr@irdai.gov.in.

Important Dates to Noted: 
Last Date for Submission: February 25, 2020.

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